Terms
Here are the legal definitions that we operate on: “Company” means us, Sheila’s Comfort’s, “Buyer” means you, the person, company or firm placing the order, “Goods” means any item supplied to you the Buyer, by us the Company, “Contract” means the contract for the supply of goods by us the Company, to you the Buyer, which is subject to these terms and conditions. All goods sold by the Company are sold subject to these terms and conditions and the placing of an order indicates acceptance of these terms and conditions.
VAT
The Company is VAT registered, number 869 411007.
Availability
All Sheila’s Comforts products advertised for sale are subject to availability.
Pricing
Sheila’s Comforts reserves the right to alter our prices at any time prior to order confirmation.
Payment
Payment is currently only available by major credit/debit cards and is authorised at the point of sale, or by cheques made payable to Sheila’s Comforts, when goods will only be dispatched after the cheques have cleared.
Discounts
Discounts and offers cannot be added together. Only one discount is applicable at any time.
Delivery
Please allow 28 days for delivery, although we aim to deliver within 10 working days.* We begin processing your order on the same day we receive it, or after the cheques have cleared, and aim to dispatch it the next working day. At certain times of the year we can be busier than normal so delivery may take a little longer at these times.
*For special orders and made-to-measure costumes delivery will take longer than 10 days, but no more than 28 days.
If, for any reason, delivery is going to take longer than 28 days you will be notified by phone, email or post. If items for the Fantasy Box you have ordered are out of stock and re-stocking is expected to take longer than two weeks you will be notified by phone, email or post.
On receiving the goods you are advised to inspect them immediately and contact us immediately if they are incorrect, or appear faulty.
Sheila’s Comforts will not be liable for any delay or failure to deliver if the delay or failure is caused directly or indirectly by circumstances beyond reasonable control. We will do our utmost to supply your order but cannot be held responsible for the inability to secure supplies or as a result of any Act of God, war, terrorist action, labour dispute, fire, flood, drought or any other cause beyond the Company’s control.
Right to cancel
You have the right to cancel this contract if you so wish provided you exercise your right no longer than eight working days after the day on which you receive the goods*. Returns should be made unworn and/or un-used, and in the original, sealed, undamaged packaging. We reserve the right to withhold a refund if the product or packaging is in such a condition that the item can not be resold.
*You DO NOT have the right to cancel if you have ordered a special order Fantasy Box or made-to-measure costume.
If you are returning goods you must call or email and ask for a return authorisation number first when you will also be given the address for returns. Returns made to the PO Box number will not be delivered and therefore not refunded.
Any goods being returned to us as part of your right to cancel must be done so at your own cost.
Faulty and defective items, damages and shortages All merchandise is strictly quality controlled and inspected prior to packing to make sure it leaves us in perfect condition. All damage or shortages must be reported to Sheila’s Comforts within two working days from the delivery of goods. Items found to have manufacturing defects must
be reported within 20 working days from delivery. If you are returning goods you must call or email and ask for a return authorisation number first when you will also be given the address for returns. Returns made to the PO Box number will not be delivered and therefore not refunded.
Because of the intimate nature of most of our products, the company will not accept any returns for products that have been used, unless faulty or defective.
If you receive a delivery where the exterior packaging is damaged or has been opened, and/or re-sealed you must file a claim at the time with the carrier. The Company cannot be held responsible for any delivery made by a third party.
Copyright and intellectual property
Sheila’s Comforts reserves all rights to all of its printed matter. This may not be replicated, copied, reproduced or transmitted in any format by a buyer without the prior consent of the Company.
Amendments to terms and conditions
Sheila’s Comforts may, at its sole discretion, amend these terms and conditions.
Amendments to our range
Sheila’s Comforts may, at any time, withdraw any product from its range.
Transactions and service
Sheila’s Comforts may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Non-assignable contract
Any order and ensuing contract is personal to you. You shall not assign or transfer or purport to assign or transfer any of your rights or obligations under the contract to any third party.
Data protection
Discretion is assured at all times and we never discuss your details with any other party, friends or relatives. We do not share our database with any other sources and Sheila’s Comforts complies with the Data Protection Act 1998. If you do not wish to be contacted or kept on our database, you may be removed by contacting us and asking to have your details removed. All data is kept on our database system and cannot be viewed by any other source.
Compliance
These terms and conditions comply fully with the UK Consumer Protection (Distance Selling) Regulations 2000 and subsequent amendments. UK Trading Standards and regulations apply.
There are certain parts of the world which do not allow the import of lingerie or marital aids. If purchasing from or shipping goods outside the UK, please make sure that you are legally able to send and receive such items if national or state law forbids this.
